Collision Repair Account Manager
1 week ago
We are seeking a highly skilled Collision Repair Account Manager to join our team at CSN Collision. This is a fully remote role that offers excellent career growth opportunities and a competitive salary package.
About CSN Collision
CSN Collision is a leading provider of collision repair services in Canada, with over 240 locations across the country and 400 worldwide. We pride ourselves on delivering exceptional customer service and providing high-quality repairs to our customers.
Key Responsibilities
- Represent CSN's key point of contact with assigned accounts
- Address and monitor insurer/shop inquiries, file escalations, and investigate assignment status on business management systems
- Create efficiencies and support process of assignments and information exchange between insurer and CSN network
- Document, monitor, and update customer/adjuster escalation inquiries
- Validate payments to shops
- Respond to rental vehicle inquiries
- Liaise directly with insurance adjustors/call centre staff, CSN corporate staff, CSN shop personnel, and clients as appropriate
- Support internal teams to implement program initiatives
Requirements
- University degree or equivalent education and experience
- Willingness to complete CIP courses as directed by employer
- Experience in automobile repair service environment and/or claims adjudication desirable
- Bilingual - French and English
Estimated Salary: $70,000 - $90,000 per year, depending on experience and qualifications.
Benefits Package: Competitive salary and bonus program, benefits package, company laptop, and opportunity for career growth and development.
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