Collision Repair Account Manager

1 week ago


Oakville, Ontario, Canada CSN Collision Full time
Job Summary

We are seeking a highly skilled Collision Repair Account Manager to join our team at CSN Collision. This is a fully remote role that offers excellent career growth opportunities and a competitive salary package.

About CSN Collision

CSN Collision is a leading provider of collision repair services in Canada, with over 240 locations across the country and 400 worldwide. We pride ourselves on delivering exceptional customer service and providing high-quality repairs to our customers.

Key Responsibilities

  • Represent CSN's key point of contact with assigned accounts
  • Address and monitor insurer/shop inquiries, file escalations, and investigate assignment status on business management systems
  • Create efficiencies and support process of assignments and information exchange between insurer and CSN network
  • Document, monitor, and update customer/adjuster escalation inquiries
  • Validate payments to shops
  • Respond to rental vehicle inquiries
  • Liaise directly with insurance adjustors/call centre staff, CSN corporate staff, CSN shop personnel, and clients as appropriate
  • Support internal teams to implement program initiatives

Requirements

  • University degree or equivalent education and experience
  • Willingness to complete CIP courses as directed by employer
  • Experience in automobile repair service environment and/or claims adjudication desirable
  • Bilingual - French and English

Estimated Salary: $70,000 - $90,000 per year, depending on experience and qualifications.

Benefits Package: Competitive salary and bonus program, benefits package, company laptop, and opportunity for career growth and development.



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