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Bilingual Account Manager

2 months ago

Oakville, Ontario, Canada CSN Collision Full time
Job Title: Bilingual Account Manager

A challenging opportunity has arisen for an experienced Account Manager to join CSN Collision, a leading provider of collision repair services in Canada and worldwide.

This role offers a unique blend of customer service, communication, and problem-solving skills, making it an exciting career path for those who thrive in fast-paced environments.

About the Role:

We are seeking an accomplished Account Manager to represent our company's interests with key insurer partners. The ideal candidate will possess excellent interpersonal and negotiation skills, ensuring seamless interactions with clients, adjusters, and internal stakeholders.

The primary responsibilities of this position include:

• Maintaining strong relationships with assigned accounts, fostering trust and loyalty
• Addressing and resolving customer inquiries, file escalations, and monitoring assignment status
• Validating payments to shops, ensuring timely and accurate reimbursements
• Supporting internal teams in implementing program initiatives, driving business growth and efficiency
• Liaising with insurance adjustors, call center staff, corporate personnel, and clients as required

Requirements:

To succeed in this role, you will need:

• A University degree or equivalent education and experience
• Willingness to complete CIP courses as directed by the employer
• Experience in the automobile repair service environment and/or claims adjudication (an asset)
• Bilingualism (an asset)

Work Environment:

This is a remote work opportunity, requiring the candidate to be based within Canada. Travel requirements may include independent travel to client locations, conferences, and industry events, up to 50% of the typical work week.

Compensation and Benefits:

This exciting opportunity comes with a competitive salary ($60,000 - $80,000 annually) and bonus program, benefits package, company laptop, and the ability to grow and develop your career path within a dynamic organization. As CSN continues to expand, there will be opportunities for leadership development and career advancement.

Why Join CSN Collision?

At CSN Collision, we pride ourselves on providing exceptional customer service, embracing innovation, and fostering a collaborative work environment. If you are a motivated and results-driven professional seeking a new challenge, this is an outstanding opportunity to join a forward-thinking organization and contribute to its continued success.