Bilingual Customer Experience Coordinator

3 weeks ago

Markham, Ontario, Canada Hyundai Full time
Job Summary

We are seeking a highly skilled and experienced Bilingual Customer Experience Coordinator to join our team at Hyundai Auto Canada Corp. This role will be responsible for delivering exceptional customer service skills to both internal and external customers, analyzing requests for assistance, and advising customers and dealers of approval/denial of requests based on current policies and procedures.

Key Responsibilities
  • Respond and document all customer contacts from across Canada within required timelines
  • Thoroughly analyze requests for assistance and advise customers and dealers of approval/denial of requests based on current policies and procedures
  • Liaise with Zone offices, dealers, and appropriate parties internally for complex case investigation to determine the correct resolution to their inquiries and concerns
  • Fulfill administrative duties as requested, such as data entry and time-sensitive projects
  • Assist in decisions related to goodwill cases to a pre-determined limit
  • Assist in identifying trends to improve our overall customer experience
Requirements
  • 2-5 years of relevant experience in the same or similar positions
  • Completion of a secondary school diploma and college, e.g., diploma/Certificate/trade license, or an equivalent combination of experience and education
  • Excellent oral and written communication skills in both English and French
  • Good MS Office skills, particularly MS PowerPoint and MS Excel
About Us

Hyundai Auto Canada Corp. is a subsidiary of Hyundai Motor Company of Korea and is headquartered in Markham, Ontario. We are committed to providing world-class, well-engineered products paired with a customer shopping and ownership experience that exceed expectations. We offer an excellent benefits package, including RSP matching, flexible start times, maternity leave top-up, an attractive vehicle-lease program, demo vehicles for Managers, and education support.

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