Customer Experience Coordinator

24 hours ago


Markham, Ontario, Canada Hyundai Full time
Customer Experience Coordinator

Hyundai Auto Canada Corp. is a leading automotive brand in Canada, committed to providing world-class products and exceptional customer experiences. As a Customer Experience Coordinator, you will play a key role in delivering exceptional customer service skills to internal and external customers.

Key Responsibilities:
  • Respond to customer inquiries and document interactions within required timelines
  • Analyze requests for assistance and advise customers and dealers on approval or denial of requests based on current policies and procedures
  • Liaise with Zone offices, dealers, and internal parties for complex case investigation and resolution
  • Fulfill administrative duties, including data entry and time-sensitive projects
  • Assist in decisions related to goodwill cases and identify trends to improve customer experience
Requirements:
  • 2-5 years of relevant experience in customer service or a similar role
  • Completion of a secondary school diploma and college diploma or equivalent combination of experience and education
  • Excellent oral and written communication skills in English and French
  • Good MS Office skills, particularly MS PowerPoint and MS Excel

Hyundai Auto Canada Corp. offers a dynamic work environment, excellent benefits package, and opportunities for growth and development. If you are a self-starter, team player, and thrive in a dynamic environment, consider joining our team.



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