Guest Services Representative-CNB Full Time

1 month ago

Moncton, New Brunswick, Canada CB Canada Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at CB Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our guests, ensuring a safe and welcoming work environment, and contributing to the overall success of our resort.

Key Responsibilities
  • Guest Services: Answer guest services switchboard, inform or redirect calls accordingly, and provide information on the facility, events, and promotions.
  • Customer Service: Greet guests in person, offer information on the facility, bag and coat check, special events, and promotions.
  • Communication: Make clear, concise announcements on drawings, events, and special promotions over a PA system.
  • Encore Rewards: Solicit, identify, and enroll new gaming customers into the Encore Rewards program, maintain the program, and ensure compliance with licensing laws and regulations.
  • Facility Tours: Conduct guests to other areas as requested and conduct facility tours.
  • Waiting Lists: Maintain waiting lists for table games and the Poker Room.
  • Issue Resolution: Respond to, resolve, or escalate issues as required.
  • Team Collaboration: Communicate effectively with all operational departments and build strong working relationships with guests and team members.
Requirements
  • Education: High School Diploma
  • Experience: Minimum one year of experience in customer service; gaming experience an asset
  • Licenses and Certifications: Ability to successfully obtain a Gaming License and Serving it Right Certificate
  • Physical Demands: Ability to stand for long periods of time
Work Environment

Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours.

CB Canada is committed to diversity, equity, and inclusion and welcomes all qualified applicants to apply. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.

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