Client Care Support Specialist

2 months ago

Victoria, British Columbia, Canada Access Information Management Full time

About Us

Access Information Management is a leading provider of records and information management services, serving clients across the globe. Our mission is to advance how the world manages information with exceptional service.

The Impact You Could Make

We are seeking a highly skilled and customer-focused individual to join our team as a Client Care Support Representative. As a key member of our fast-growing company, you will play a critical role in delivering exceptional customer experiences to our clients.

Your Daily Responsibilities

As a Client Care Support Representative, you will be the public face of Access Information Management, responsible for:

  • Responding to client inquiries and resolving issues in a timely and professional manner.
  • Creating and managing client work orders, and notifying supervisors of any changes that may impact service schedules.
  • Triage cases and work orders in our Salesforce system.
  • Conducting research to resolve client inquiries and maintaining accurate records.
  • Completing other tasks and projects as assigned by your manager.

Requirements

  • At least six months of customer service experience, with a background in call center operations a plus.
  • Proficiency in using various software applications, including Salesforce, Total Recall, FileBRIDGE, and SAP.
  • Excellent oral and written communication skills, with a strong command of grammatically correct English.
  • A high school diploma or equivalent is required.

Why Access Information Management?

  • Competitive hourly pay and benefits package.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.
  • Remote work options available.

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