Food Service Supervisor

2 days ago

Toronto, Ontario, Canada The P&G Coffee Group Inc. Full time
About the Role

We are seeking a highly skilled Food Service Supervisor to join our team at The P&G Coffee Group Inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our coffee shop, ensuring that our customers receive exceptional service and that our food and beverage offerings meet the highest standards.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that tasks are completed efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Operations Management
    • Establish methods to meet work schedules, ensuring that our coffee shop runs smoothly and efficiently.
    • Estimate ingredient and supply requirements for meal preparation, minimizing waste and optimizing inventory.
    • Prepare budget and cost estimates, ensuring that our financial resources are utilized effectively.
  • Customer Service
    • Ensure that food and service meet quality control standards, exceeding customer expectations and promoting loyalty.
    • Address customer complaints or concerns, resolving issues promptly and professionally.
  • Administrative Tasks
    • Maintain records of stock, repairs, sales, and wastage, providing valuable insights for business growth and improvement.
    • Prepare and submit reports, ensuring that our management team is informed and up-to-date.
Requirements
  • Education and Experience
    • No degree, certificate, or diploma required.
    • 1 year to less than 2 years of experience in a food service establishment or coffee shop.
  • Work Setting
    • Food service establishment or coffee shop environment.
  • Supervision
    • 1 to 2 people, 3-4 people, or 5-10 people, depending on the location and needs of the coffee shop.
  • Work Conditions and Physical Capabilities
    • Fast-paced environment, work under pressure, and tight deadlines.
    • Combination of sitting, standing, walking, standing for extended periods, bending, crouching, kneeling, and physically demanding tasks.
  • Personal Suitability
    • Client focus, efficient interpersonal skills, excellent oral communication, flexibility, and team player.
  • Government Programs
    • Recognized employer, work term: permanent, work language: English, and hours: 30 to 40 hours per week.

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