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Director of Product Research

1 month ago

Old Toronto, Ontario, Canada T-Net British Columbia Full time
Transforming the Legal Experience

Clio is a global leader in transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are seeking a highly experienced Director of Product Research to join our Product Design team.

Key Responsibilities
  • Build and scale a successful product design research practice from the ground up, ensuring a foundation of actionable qualitative and quantitative research.
  • Lead product design research across a broad range of initiatives, including conducting research directly and coaching product and design leaders on research best practices.
  • Triangulate qualitative and quantitative data to develop a holistic view of our customers, enabling data-driven business impact.
  • Evangelize product research and customer insights across the organization, helping each employee connect to our customers' needs in real and meaningful ways.
  • Partner with Business Intelligence leaders to connect insights across market research and product research.
What We Offer
  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
  • Hybrid work environment with flexible time off policy and encouraged 20 days off per year.
  • RRSP matching and RESP contribution.
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

We value diversity, equity, and inclusion, and strive to create an environment where our teams feel included, valued, and enabled to do the best work of their careers. If you are passionate about uncovering customer insights and believe that research is a team effort, we encourage you to apply.