Technical Support Specialist

2 weeks ago


Hamilton, Ontario, Canada Eisa Trading Inc. Full time

We are seeking a highly skilled Technical Support Specialist to join our IT team at Eisa Trading Inc. in providing top-notch support to our employees and clients.

About the Role

This is a permanent position, working 37.5 hours per week with benefits such as parking available and a work term of Permanent. The ideal candidate will have a strong background in technical support, preferably in an industry setting.

Key Responsibilities
  • Provide technical assistance and troubleshooting for various hardware and software issues
  • Configure and set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software
  • Maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise and train other technical support workers
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years of experience in a technical support role, preferably in a private company or corporation
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  • A high school diploma or equivalent, with some post-secondary education in a related field preferred
Working Conditions

This role involves working in a dynamic, fast-paced environment with tight deadlines and pressure to perform. You must be able to multitask, manage your time effectively, and maintain a high level of accuracy.

Compensation

The estimated salary for this role is around $60,000 to $80,000 per year, based on industry standards and the location.



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