Hotel Operations Manager

3 weeks ago


Kingston, Ontario, Canada Days Inn by Wyndham Kingston Full time
Hotel Managing Supervisor

We are seeking a highly skilled and experienced Hotel Managing Supervisor to join our team at Days Inn by Wyndham Kingston. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities:
  • Leadership and Supervision: Supervise and coordinate the work of hotel staff, ensuring that tasks are completed to a high standard and that staff are motivated and trained to meet the needs of our guests.
  • Guest Services: Assist guests with special needs, respond to guest complaints, and ensure that all guest requests are met in a timely and professional manner.
  • Operations Management: Coordinate and review work, maintain the operation of computer systems and equipment, and arrange for repairs to ensure business continuity and customer service delivery.
  • Staff Management: Hire, train, and develop staff in job duties, safety procedures, and company policies.
  • Materials and Supplies: Requisition materials and supplies as needed to maintain the hotel's operations.
Requirements:
  • Education: Bachelor's degree
  • Work Experience: 3 years to less than 5 years of experience in hotel management or a related field
  • Work Setting: Willing to relocate, hotel, motel, resort
  • Work Conditions and Physical Capabilities: Attention to detail, fast-paced environment, large workload, standing for extended periods, tight deadlines, work under pressure
  • Personal Suitability: Accurate, client focus, dependability, efficient interpersonal skills, excellent oral communication, excellent written communication, flexibility, initiative, interpersonal awareness, judgement, organized, team player
What We Offer:
  • Permanent Employment: We offer a permanent employment opportunity with a competitive salary and benefits package.
  • Language: English is the primary language of communication in this role.
  • Hours of Work: 30 to 35 hours per week.


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