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Automotive Collision Field Operations Manager

2 months ago


Ottawa, Ontario, Canada CSN Collision Full time
About CSN Collision

CSN Collision is a leading provider of collision repair services in Canada, with over 230 centres across the country. Our team of experts safely repairs over 200,000 vehicles every year, helping Canadians get back on the road with confidence.

Job Summary:

We are seeking a highly skilled and experienced Field Operations Manager to join our team in Ottawa. As a key member of our operations team, you will be responsible for driving business growth and performance across our Eastern Ontario and Quebec region.

Key Responsibilities:
  • Develop and implement strategies to improve store performance and growth
  • Provide coaching and support to store managers to ensure they are getting the most out of our systems and processes
  • Collaborate with other departments to identify and implement process improvements
  • Lead regional meetings and training sessions to ensure consistency and best practices across the region
  • Resolve store concerns and issues in a timely and effective manner
  • Develop and implement training programs to support store managers and staff
Requirements:
  • Minimum 5 years of management experience in the collision repair industry
  • Must be bilingual (English/French)
  • Post-secondary education in business or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
What We Offer:
  • Competitive salary and bonus program
  • Comprehensive benefits package
  • Opportunities for career growth and development

CSN Collision is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.