Automotive Collision Field Operations Manager

4 weeks ago


Ottawa, Ontario, Canada CSN Collision Full time
About CSN Collision

CSN Collision is a leading provider of collision repair services in Canada, with over 230 centres across the country. Our team of experts is dedicated to delivering exceptional service and quality repairs to our customers.

Job Summary:

We are seeking a highly skilled and experienced Field Operations Manager to join our team in Ottawa. The successful candidate will be responsible for managing a team of field operations staff and providing support to our licensees in the Eastern Ontario and Quebec region.

The ideal candidate will have a strong background in the collision repair industry, with a minimum of 5 years of management experience. They will be bilingual in English and French, and have a valid driver's license. The successful candidate will be required to travel regularly to meet with stores, attend industry events, and participate in training meetings.

Key Responsibilities:
  • Manage a team of field operations staff to ensure effective delivery of services to our licensees
  • Provide support and guidance to our licensees in the Eastern Ontario and Quebec region
  • Develop and implement strategies to improve business operations and performance
  • Collaborate with other departments within CSN to leverage our system and tools to drive business growth
  • Lead virtual and in-person regional meetings to ensure effective communication and collaboration
  • Work with the FOM-Team Lead to identify strategies to help licensees get the most out of our system
  • Resolve store concerns and high-urgency issues in a timely and effective manner
Requirements:
  • Bilingual in English and French
  • Minimum 5 years of management experience in the collision repair industry
  • Understanding of the GAA rules and application in Quebec
  • Post-secondary or trade school education with a focus in business or a field related to collision repair
  • Minimum 3 years' estimating experience on Canadian industry estimating systems (Audatex & Mitchell)
  • Minimum 3 years' experience with OEM procedural lookup as it applies to estimating
  • Valid driver's license
What We Offer:
  • Competitive salary and bonus program
  • Competitive benefits package
  • Opportunities for career growth and development

CSN Collision is an equal employment opportunity employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates.



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