Automotive Collision Field Operations Manager

4 weeks ago


Ottawa, Ontario, Canada CSN Collision Full time
About CSN Collision

CSN Collision is a leading provider of collision repair services in Canada, with over 230 centres across the country. As a Field Operations Manager, you will play a key role in helping our licensees grow and perform by leveraging the CSN System, which includes partnerships with insurers, OEMs, and vendors, as well as local and digital marketing tools and operational support tools.

Key Responsibilities
  • Primary point of contact for CSN Licensees in the Eastern Ontario & Quebec Region
  • Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System
  • Lead virtual and in-person regional meetings, to occur up to three times per year, and assist with the CSN annual conference
  • Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System
  • Resolve store concerns and high-urgency issues originating from CSN corporate teams, providing clear direction in a timely manner
Requirements
  • Bilingual (French/English)
  • Minimum 5 years of management experience in the collision repair industry
  • Understanding of the GAA rules and application, within the province of Quebec
  • Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset
Travel Requirements
  • Travel will be required to meet with stores, attend industry events, attend training meetings, and meet with corporate staff at the head office in Oakville, Ontario
  • In-person meeting with CSN Licensees are expected to represent 40%-50% of the employee's time, with 20-30 days per year requiring overnights
Benefits
  • Competitive salary and bonus program
  • Competitive benefits package
  • The ability to grow, develop, and manage your career path


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