IT Support Specialist

3 weeks ago

Cambridge, Ontario, Canada ATS Automation Full time
Job Summary

ATS Corporation is seeking a highly skilled IT Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.

Key Responsibilities

• Provide exceptional technical support to employees, including troubleshooting and resolving hardware and software issues
• Develop and maintain positive relationships with internal and external stakeholders
• Utilize Microsoft SCCM and Endpoint Manager to build and deliver software and patches to all endpoints
• Configure computers with commonly used software products, such as Windows 10 and Office 365 applications
• Provide support and administration for iPhone mobile devices, telephony, conferencing, and communication technologies
• Troubleshoot Windows network accounts, including password resets and account lockouts
• Assist in setting up and providing support for virtual machines in VMware Horizon Client and VMware Workstation
• Provide basic training on the use of VPN and various ATS standard software to new users
• Contribute to the internal knowledge database to allow team members to utilize the necessary resources to troubleshoot problems
• Remain current in ATS client technologies and IT industry trends and best practices
• Provide after-hour and weekend support as part of an on-call rotation

Requirements

• Post-secondary technology program diploma or equivalent, specializing in business administration, desktop engineering/support, networking, or information systems
• Industry-standard certifications such as CompTIA A+, Server+, Network+, MCSE, CCNA, ITIL would be an asset
• 2-3+ years of related Service Desk, Desktop Support, End User Services, or System Administration experience
• Excellent interpersonal and communication skills, with the ability to interact confidently at multiple organizational levels
• Good analytical, problem-solving, troubleshooting, and critical thinking skills
• Detail-oriented and strong organizational skills
• Self-motivation, ability to multi-task in a fast-paced, dynamic environment

Why Join ATS?
  • Be a part of a global organization that is a leader in its industry
  • Subsidized breakfast and lunch daily; free gourmet beverages - coffee, tea, and hot chocolate
  • Ability to participate in a variety of charitable events
  • Social Club that offers BBQs and other social events throughout the year
  • Work with other bright, talented people and discover opportunities for professional growth
  • And much more

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

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