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Customer Success Advocate

1 month ago

Toronto, Ontario, Canada Goosechase Full time
About Us

At Goosechase, we're passionate about creating interactive experiences that bring people together. Our platform empowers creators to engage, activate, and educate their communities through delightful experiences.

Job Description

We're seeking a Customer Success Specialist to join our team. As a key member of our organization, you'll be responsible for providing an exceptional customer experience that delights our customers and their users.

Your primary focus will be on driving customer satisfaction through front-line customer-facing experience and written communication skills. You'll work closely with our Product team and wider organization to ensure seamless customer interactions.

Responsibilities
  • Provide exceptional customer experience through proactive communication and issue resolution
  • Collaborate with cross-functional teams to drive customer satisfaction and retention
  • Develop and maintain strong relationships with customers to understand their needs and preferences
  • Identify and escalate customer concerns to ensure timely resolution
  • Contribute to the development of customer-facing content and materials
Requirements
  • Recent career experience in customer-facing roles
  • Excellent written and verbal communication skills
  • Ability to empathize with customers and provide personalized support
  • Technical proficiency in customer-facing tools and software
  • Previous experience with Intercom and Salesforce is a plus
What We Offer
  • Competitive salary range: $48,000-$52,000 CAD
  • Flexible remote work arrangement
  • Four-day workweek (Flock Friday's)
  • Profit-sharing scheme from day one
  • Personal and professional development budget
How to Apply

Submit your CV and a brief introduction. Suitable applicants will be contacted for a 30-45 minute call. From there, we'll move forward with a take-home task and an opportunity to meet with our team.

We're an equal opportunities employer and welcome applications from diverse candidates. If you require reasonable adjustments to our application process, please let us know.