Customer Success Strategist
1 week ago
MongoDB is a pioneering technology company empowering innovators to transform industries with the power of software and data. With a mission to enable organizations of all sizes to build, scale, and run modern applications, we provide a developer data platform that's globally distributed and multi-cloud enabled.
The Customer Success Manager role requires a passion for technology and an ability to thrive in ambiguous environments. We're looking for someone who can operate autonomously while maintaining a customer-centric approach and driving growth. As a main point of contact for MongoDB end users, you'll leverage your technical and account management skills to act as the account team leader across Sales, Professional Services, Solutions Architects, and other internal teams.
This role can be based in our Toronto office or remotely from Montreal, offering flexibility and work-life balance. Our ideal candidate will have 9+ years of experience in Customer Success, Account Management, Client Services, or similar roles, with 6+ years working within or supporting large enterprises.
Key Requirements:
- A background and passion for advocating on behalf of customers, acting as an extension of their team within MongoDB
- A mind for technology, with an aptitude and curiosity to learn about MongoDB and databases
- Autonomy and ownership of customer portfolios, making key decisions to drive effective customer outcomes
- An entrepreneurial mindset, deviating from established procedures and building new processes to ensure customer success
- Team player with a passion for collaboration, aligning closely with Sales, Professional Services, Tech Services, and the broader MDB ecosystem
- Technical product experience or education, software development experience preferred, certifications preferred
- Bachelor's degree, technical degree preferred, MS preferred
Responsibilities:
- Work as a strategic advisor to customers, providing guidance on MongoDB best practices and technology strategy
- Collect feedback and identify roadblocks to inform internal teams on how to build a stronger product and go-to-market organization
- Act as a link between customers and product engineering to develop new innovative solutions, building the future roadmap of MongoDB's product
- De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB
- Build and execute account plans to mitigate risk and drive growth 3+ quarters out across customer portfolios
- Lead executive business reviews for strategic customers, interfacing with C-suite executives and other technical leaders to align business objectives and agree on mutual success plans
- Document customer interactions in internal systems, including Gainsight and Salesforce.com
- Provide feedback and guidance to leadership on key signals within MongoDB Atlas indicating healthy or unhealthy customer accounts
- Manage relationships with Sales Leadership and Account Executives, reporting on business performance, training on best practices, and rolling out program updates
- Forecast expected churn and growth to senior leadership teams
- Help interview, onboard, and ramp new team members, ensuring they grow professionally
Location: Toronto, Canada (hybrid) or Montreal, Canada (remote)
Salary Range: $120,000 - $180,000 per year, depending on experience and location
-
Customer Success Strategist
1 week ago
Toronto, Ontario, Canada Lightspeed Full timeAre you passionate about delivering exceptional customer experiences and driving business growth? We're seeking a skilled Customer Success Strategist to join our team at Lightspeed in Montreal or Toronto.About the RoleAs a Customer Success Strategist, you'll play a critical role in driving retention and expansion of our highest-valued customers. You'll be...
-
Customer Success Strategist
1 week ago
Toronto, Ontario, Canada Citylitics Full timeRole OverviewWe are seeking a highly skilled Customer Success Strategist to join our rapidly growing team at Citylitics. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention metrics while building strong relationships with our clients.ResponsibilitiesStrategic ownership of a customer portfolio,...
-
Customer Success Strategist
7 days ago
Toronto, Ontario, Canada GroupBy Full timeCompany Overview GroupBy is a cloud-native SaaS technology company that powers the world's most relevant and highly converting e-commerce websites. Our composable Product Discovery Platform, powered by Google Cloud Discovery AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising, and...
-
Digital Customer Success Strategist
1 week ago
Toronto, Ontario, Canada SysAid Technologies Full timeAbout SysAid TechnologiesAt SysAid, we're on a mission to empower organizations by leveraging AI for their success. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate...
-
Excel Success Strategist
4 weeks ago
Toronto, Ontario, Canada Datarails Full timeDatarails, the leading financial planning and analysis platform, is searching for a highly skilled Excel Success Strategist to join its Live CS team. As a key member of our team, you will work closely with finance professionals from middle management through the C-suite, customizing their Datarails platform and providing training on product updates.This is...
-
Toronto, Ontario, Canada Amazon Advertising Canada Inc. Full timeAbout Amazon Advertising Canada Inc.We operate at the intersection of e-commerce and advertising, offering a rich array of solutions. Our team partners with advertisers to reach Amazon customers on our platform and beyond. If you're interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless...
-
Executive Success Strategist
2 weeks ago
Toronto, Ontario, Canada Escape the Ordinary - Mellita Darling Full timeUnlock Your PotentialWe are seeking a highly motivated and experienced business success coach to join our team as an Executive Success Strategist. This is a contract role that offers flexibility and uncapped earning potential.About the Role:In this role, you will be responsible for creating and executing marketing campaigns that drive lead generation and...
-
Customer Success Strategist
1 week ago
Toronto, Ontario, Canada Five9 Full timeJob OverviewFive9 is a leading provider of cloud-based contact center software. We are seeking an experienced Cross-functional Collaboration: specialist to join our team as an Enterprise Customer Success Manager.Key ResponsibilitiesDevelop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of...
-
Customer Success Strategist
2 weeks ago
Toronto, Ontario, Canada Five9 Full timeKey Responsibilities:As an Enterprise Customer Success Manager at Five9, you will develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients. Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives. Leverage...
-
Customer Success Strategist
1 week ago
Toronto, Ontario, Canada Citylitics Full timeAbout CityliticsWe are a pioneering data intelligence company that provides predictive insights on local utility and public infrastructure markets.Citylitics is solving the hardest data problems in infrastructure while building a platform that enables a faster, more transparent, and efficient infrastructure marketplace. Our goal is to empower solution...
-
Customer Success Strategist
3 weeks ago
Toronto, Ontario, Canada Amplitude Full timeAt Amplitude, we're looking for a Senior Customer Success Architect to join our team. As a trusted technical advisor, you'll provide strategic consultation on taxonomy design, instrumentation, and data governance, utilizing your mastery of Amplitude products. Your expertise in the Digital Optimization System will guide our customers as they integrate...
-
Customer Success Strategist
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeAt Street Context, we are seeking a highly skilled Customer Success Associate to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and driving growth.About the RoleThe Customer Success Associate will be responsible for working closely with Account Managers and CSMs to support our customers...
-
Business Growth Strategist
4 weeks ago
Toronto, Ontario, Canada Barbara Kowk Success And Empowerment Full timeA visionary leader with a passion for driving success is sought to create a schedule that suits them.We're looking for a driven individual to take charge and unlock the potential of their teams in personal development.About Us:Empowering professionals to reach their highest potential is our mission. We believe that true success stems from personal growth and...
-
Customer Experience Strategist
3 weeks ago
Toronto, Ontario, Canada Autodesk Full timeRole OverviewWe are seeking an experienced Customer Experience Strategist to join our team at Autodesk.The ideal candidate will have a deep understanding of customer journey mapping and experience design principles.Responsibilities will include maintaining and iterating customer journey maps and service blueprints, collaborating with experience designers and...
-
Customer Experience Strategist
1 month ago
Toronto, Ontario, Canada Autodesk Full timeCustomer Experience StrategistAt Autodesk, we're looking for a talented Customer Experience Strategist to join our team. As a key member of our Experience Management Framework, you'll play a crucial role in evolving our Customer Experience. Your primary responsibility will be to expand our portfolio of Customer Experience Journeys and Service Blueprints....
-
Digital Marketing Strategist
1 week ago
Toronto, Ontario, Canada ME Law Professional Corporation Full timeJob Title: Digital Marketing StrategistWe are seeking a highly skilled Digital Marketing Strategist to join our team at ME Law Professional Corporation. The successful candidate will be responsible for developing and implementing marketing strategies that drive business growth and success.
-
Lead Analytics Strategist
1 week ago
Toronto, Ontario, Canada MathCo Full timeJob OverviewWe are seeking an experienced Lead Analytics Strategist to join our Customer Success organization. This role will involve designing, executing, and implementing cutting-edge analytical solutions and capabilities for our clients.About Us
-
Transformation Strategist
34 minutes ago
Toronto, Ontario, Canada Manulife Full timeWe are seeking a seasoned Transformation Strategist to join our Transformation & Operational Excellence team at Manulife. This role involves driving process improvement initiatives across functions, identifying opportunities for growth, and collaborating with stakeholders to achieve business objectives.About the RoleThe successful candidate will be...
-
Digital Product Strategist
1 week ago
Toronto, Ontario, Canada Randstad Canada Full timeRandstad Canada, a leading provider of IT staffing solutions, is seeking an experienced Digital Product Strategist to join their team.About the Role:As a Digital Product Strategist, you will be responsible for inspiring and motivating development teams to deliver innovative solutions with a sense of urgency. You will collaborate with internal stakeholders to...
-
Marketing Strategist
4 weeks ago
Toronto, Ontario, Canada First Empire International CO., Ltd Full timeJob Title: Marketing StrategistJob Summary: We are seeking a highly skilled Marketing Strategist to join our team at First Empire International CO., Ltd. As a Marketing Strategist, you will be responsible for developing and implementing marketing strategies to promote our products and services.Key Responsibilities:Develop and implement marketing strategies...