Customer Success Advocate
6 days ago
About TemboSocial:
TemboSocial is a leading provider of employee engagement software solutions, serving global brands and organizations. Our mission is to empower employees to thrive and drive business success through innovative technology and exceptional customer support.
About the Role:
We are seeking a highly skilled and motivated Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving customer adoption and retention, and identifying opportunities for growth and improvement.
Key Responsibilities:
- Customer Support: Provide timely and effective support to customers, addressing their questions, concerns, and issues in a professional and courteous manner.
- Resource Development: Create and maintain resources to support customers, including training materials, user guides, and knowledge base articles.
- Customer Marketing: Collaborate with our marketing team to develop and execute customer marketing campaigns, leveraging social media, email, and other channels to engage customers and promote our solutions.
- Onboarding: Support the onboarding process for new customers, ensuring a seamless and successful transition to our solutions.
Requirements:
- Experience in a customer-facing role, preferably in a software company.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
- Proven problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Knowledge of HubSpot and video editing tools is a plus.
Education:
- University or college degree in a relevant field.
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