Front Desk Representative for Hotel Guest Services

7 days ago


Lethbridge, Alberta, Canada Travelodge Lethbridge Full time

Travelodge Lethbridge is seeking a skilled Front Desk Representative to provide exceptional guest services and ensure seamless hotel operations. This role requires a high school diploma or equivalent, with 7 months to less than one year of experience in customer-facing roles.

About the Job

The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in handling cash transactions and processing payments efficiently. Additionally, they should be able to work effectively in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.

This is a full-time position, working 40 hours per week, with the possibility of permanent employment. The successful candidate will have opportunities for professional growth and development within our dynamic team.

Key Responsibilities
  • Register guests upon arrival, assigning rooms and ensuring smooth check-in processes
  • Process group arrivals and departures efficiently, maintaining accurate records
  • Manage room reservations, cancellations, and changes as required
  • Provide detailed information on hotel facilities and services to guests, including local attractions and amenities
  • Process guest departures, calculate charges, and receive payments in a timely manner
  • Maintain inventory of vacancies, reservations, and room assignments to optimize hotel efficiency
  • Adhere to emergency and safety procedures at all times
  • Perform general clerical duties, such as faxing, filing, and photocopying
  • Answer telephone calls and relay messages accurately and promptly
  • Assist guests with special needs, providing personalized support and care
  • Deliver wake-up calls to guests and perform light housekeeping duties as needed
Benefits and Requirements

The salary for this role is estimated to be between $25,000 to $35,000 per annum, depending on location and experience. As a valued member of our team, you can expect a comprehensive compensation package that includes:

  • A competitive hourly wage
  • Ongoing training and professional development opportunities
  • A dynamic work environment with a focus on teamwork and collaboration

To apply for this exciting opportunity, please submit your application with a cover letter and resume. We look forward to hearing from you.



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