Hotel Front Desk Associate

3 days ago


Lethbridge, Alberta, Canada Travelodge Lethbridge Full time
Hotel Front Desk Associate Role Summary

As a Hotel Front Desk Associate at Travelodge Lethbridge, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include registering arriving guests, processing group arrivals and departures, and maintaining an inventory of vacancies and room assignments. You will also be responsible for taking, canceling, and changing room reservations, as well as providing information on hotel facilities and services. Additionally, you will be required to process guests' departures, calculate charges, and receive payments. If you have a passion for delivering outstanding customer service and are able to work in a fast-paced environment, this may be the ideal role for you.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Maintain an inventory of vacancies and room assignments
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Assist clients/guests with special needs
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Requirements:
  • 7 months to less than 1 year of experience
  • Permanent employment
  • English as the primary language of work
  • 40 hours per week


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