Hotel Front Desk Clerk

4 weeks ago


Lethbridge, Alberta, Canada Travelodge Lethbridge Full time

Job Title: Hotel Front Desk Clerk

Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Travelodge Lethbridge. As a Hotel Front Desk Clerk, you will be responsible for providing exceptional customer service, registering arriving guests, and assigning rooms. You will also process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.

Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Requirements:

  • 7 months to less than 1 year of experience
  • Permanent employment
  • English as the primary language of work
  • 40 hours per week


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