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Front Desk Ambassador

4 weeks ago

Toronto, Ontario, Canada Silver Hotel Group Full time

Join Our Team

We are seeking a highly motivated and experienced Front Desk Ambassador to join our team at Hotel Victoria, located in the heart of downtown Toronto. As a Front Desk Ambassador, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

About Us

Hotel Victoria is a historic boutique hotel that pays tribute to Queen Victoria. We offer an intimate and luxurious experience to our guests, with beautifully designed guest rooms, a mix of classic and contemporary furnishings, and a prime location on Yonge Street, just steps away from the Subway and Ground Transit Systems.

Our Culture

At Silver Hotel Group, our culture is fundamental to our success. We strive to exhibit passion, creativity, and fun every day. Our core values are Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. We believe in outstanding hospitality and take seriously our obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.

What We Offer

  • A competitive salary range of $45,000 - $60,000 per year, depending on experience
  • A comprehensive benefits package, including education reimbursement, annual wellness credit, team member referral program, leadership development, team building events, and culture of recognition program
  • The opportunity to work with a reputable brand and be part of a company committed to respect, appreciation, and fun
  • A fast-paced environment in an exciting industry, where you get to meet people from all over the world
  • Ongoing training and development opportunities to enhance your skills and career
  • The chance to work in a unique and dynamic environment, where no two days are the same

About the Role

As a Front Desk Ambassador, you will be responsible for:

  • Greeting guests and checking them in and out
  • Responding to guest inquiries and resolving any issues or concerns they may have
  • Providing information about the hotel's services and amenities
  • Handling room assignments and key card requests
  • Maintaining accurate records and performing administrative tasks
  • Working collaboratively with other team members to ensure excellent customer service

Requirements

  • High school diploma or equivalent required; post-secondary education an asset
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic computer skills and knowledge of hotel operations software
  • Previous experience in a front desk or customer service role an asset
  • Availability to work days, evenings, weekends, and holidays as required