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Regional Control Centre Operations Manager
4 weeks ago
Key Responsibilities:
- Supervise daily RCC operations, ensuring data is properly verified.
- Monitor operator performance and provide necessary training.
- Manage emergencies by following protocols and coordinating with agencies.
- Improve communication with other departments.
- Oversee video surveillance and monitor footage.
- Create reports to make informed decisions and enhance operations.
- Track attendance and ensure the team is fully staffed.
- Manage schedules and absenteeism with backup solutions in place.
- Regularly update management on passengers and performance.
Requirements:
- Degree in management or a related field, or equivalent experience.
- Minimum of 3 to 5 years of management experience, including team supervision.
- Ability to obtain and maintain a Restricted Area Identity Card (RAIC) and Transport Canada clearance.
Job Details:
- Location: Regional Control Centre (RCC)
- Job Type: Full-time, Permanent
- Hours: 40 hours per week
