Regional Operations Manager

6 days ago

Montreal, Quebec, Canada Scotiabank Full time

Are you a strategic thinker with excellent communication skills?

In this role, you will be responsible for representing the Quebec Region in strategic and tactical decisions for new and ongoing initiatives, as well as regular occurrences of business processes.

You will share best practices and/or processes that CWMO are facilitating, act as the Quebec Region's first point of contact for any escalations, and be aware of any special Quebec only requirements or any upcoming large-scale impacts to CWMO.

Additionally, you will maintain the dashboard of CWMO metrics, reinforce centrally issued operations communications for the Quebec Region, and host regular calls between regional leadership, branch management and CWMO.

As a key partner, you will develop and maintain partnerships with key internal partners such as other operational teams, technology, compliance, and other Wealth Management business partners as well as external industry peers to influence business decision making on operational policy and process.

Lastly, you will provide support with the implementation and documentation of operational processes and procedures, including writing and editing documentation.

The Must Haves:

  • Must be fully bilingual in French and English
  • University degree required
  • 5+ years of relevant work experience
  • Experience in an investment/brokerage operations environment is required
  • Knowledge of Wealth Applications is an asset such as Broadridge, Salesforce, Score, Charles River
  • Project Management experience is an asset
  • Intermediate to advanced knowledge of MS Office, Visio, Excel, Adobe Acrobat Professional is required
  • Experience with managing a team and developing talent
  • Experience working with technology partners

Do you have the skills that will enable you to succeed in this role?

We are looking for someone with effective communication skills, strong relationship management skills to build and maintain strong relationships with various stakeholders, and an ability to influence towards delivering innovative, results-focused solutions that are in line with the goals of the business.

Additionally, you should have an ability to speak confidently with various senior leaders, effective communications skills both verbal and written, strong people skills, and an ability to set clear expectations and work with deadlines.

Lastly, you should have strong analytical skills with the ability to understand the various elements of operations and identify the problem and propose a solution, be pro-active in your quest for knowledge of operations, and have a strong strategic thinking capability, think outside the box, problem solve and multi-task.

What We Offer:

As a key member of our team, you will have the opportunity to work with a dynamic and collaborative group of professionals, and contribute to the success of our organization.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Join us and be part of a team that is dedicated to excellence and innovation.

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