Customer Support Representative

7 days ago


Millbrook, Canada MCI, LC Full time

Job Summary:

This is a highly rewarding role that requires strong communication and problem-solving skills to provide exceptional customer service.

About the Role:

We are seeking a motivated and dedicated individual to join our team as a Customer Support Representative. As a key member of our customer support team, you will be responsible for interacting with customers via phone, email, or chat to resolve their queries and concerns.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and issues through active listening and effective problem-solving
  • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
  • Collaborate with internal teams to ensure seamless customer experience

Requirements:

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.

Qualifications:

  • Bachelor's degree or equivalent required
  • 1-2 years of customer-facing experience in a contact center environment
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize tasks efficiently

Benefits:

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additional benefits include medical, dental, and vision coverage, paid time off, and opportunities for career growth and development.

Location:

This role is based in a remote work environment, allowing you to work from the comfort of your own home.



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