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Customer Service Representative
1 month ago
Customer Service Representative Job Description
At Mass Markets, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve customer complaints in a timely and professional manner
- Provide product information and answer customer questions
- Process customer orders and resolve any issues related to order fulfillment
- Work closely with internal teams to resolve customer issues and improve customer satisfaction
- Meet or exceed customer service metrics and performance targets
Requirements:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and cover letter, to our website.