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Customer Service Representative

1 month ago


Millbrook, Canada Mass Markets Full time

Customer Service Representative Job Description

At Mass Markets, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve customer complaints in a timely and professional manner
  • Provide product information and answer customer questions
  • Process customer orders and resolve any issues related to order fulfillment
  • Work closely with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed customer service metrics and performance targets

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and cover letter, to our website.