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Dedicated Customer Engagement Representative

2 months ago

Millbrook, Canada Mass Markets Full time
Job Summary

We are seeking a highly motivated and customer-focused Dedicated Customer Engagement Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various communication channels.

About the Role

This is an entry-level position that offers paid training and opportunities for growth and development. We are looking for individuals who possess excellent communication skills, a positive attitude, and a strong work ethic.

Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Provide product information and resolve customer issues effectively
  • Collaborate with internal teams to ensure seamless customer experiences
  • Meet or exceed performance metrics and quality standards
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic knowledge of Windows operating system
  • Reliable attendance and punctuality
Benefits
  • Competitive hourly rate: $18-$22 per hour, depending on experience
  • Paid time off and holidays
  • Opportunities for advancement and career growth
  • Fun and dynamic work environment
About Mass Markets

Mass Markets is a leading provider of business process outsourcing services, helping clients achieve their goals through innovative solutions and exceptional customer experiences. We pride ourselves on our commitment to excellence, diversity, and inclusion.