Customer Service Ambassador

1 week ago


Mississauga, Ontario, Canada OMERS Full time
Role Overview

We are seeking a skilled Guest Experience – Lead Hand to join our team at OMERS. This is a contract position beginning as early as November 2024 until January 2026, with a possibility of extension depending on business needs.

Key Responsibilities
  • Maintain a detailed knowledge of the shopping centre's services, amenities/facilities, stores/locations, and promotional activities.
  • Assist guests by providing directions/information, answering questions, and performing other center-specific services as needed.
  • Maintain a positive, understanding, and professional attitude toward guests.
  • Focusing on guest engagement, issue resolution and ensuring Guest Experience is delivering exceptional service standards.
  • Develop and maintain positive relationships with retailers and educating them about the center's services such as the gift-card refund procedure.
  • Demonstrate a strong understanding of digital communication platforms.
  • Maintain accuracy in all guest-facing communication tools (phone messages, website, social media outlets, pamphlets, directories, and communication).
  • Conduct all service functions of the Guest Experience desks.
Benefits and Salary

This role offers a competitive salary of $40,000 - $60,000 per year, based on experience and qualifications. In addition, you will have access to a range of benefits, including flexible scheduling and opportunities for professional development.

Requirements and Qualifications
  • High school diploma or equivalent required; post-secondary education preferred with a focus on hospitality/tourism, marketing or a related program.
  • 1-2 years of supervisory experience in a customer service and/or hospitality-related industry.
  • Positive attitude and a passion for providing exceptional guest experiences.
  • Ability to effectively communicate and build rapport with the Guest Experience team, as well as retailers, management, service providers, and all shopping centre personnel.
  • Must be able to work well in a fast-paced environment, with the capability to problem-solve and multi-task, while maintaining a high-level of professionalism.
About OMERS

OMERS is a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.



  • Mississauga, Ontario, Canada Beneco Packaging Full time

    Customer Service Ambassador Job Summary:At Beneco Packaging, we are seeking a skilled Customer Service Ambassador to provide exceptional support to our customers. As a key member of our team, you will be responsible for serving customers by providing product and service information, resolving product and service problems, and maintaining customer records.Key...


  • Mississauga, Ontario, Canada Medline Full time

    Job OverviewWe are seeking a skilled Customer Service Ambassador to join our team at Medline Canada. As a key member of our customer-facing team, you will play a pivotal role in ensuring positive customer experiences and maintaining strong relationships between the company and its clients.


  • Mississauga, Ontario, Canada Vestine HR Solutions Full time

    Role Overview:We are seeking a skilled Customer Service Ambassador to join our dynamic team at Vestine HR Solutions. This entry-level position offers a unique opportunity to provide world-class service to our customers, ensuring their inquiries and issues are resolved swiftly and effectively.About Us:Vestine HR Solutions provides recruitment solutions in the...


  • Mississauga, Ontario, Canada GameTime Full time

    At GameTime, we're passionate about delivering an exceptional experience to our guests. As a Customer Service Ambassador, you'll play a key role in ensuring that every guest leaves happier than when they arrived.About the RoleThis is a dynamic and rewarding opportunity for energetic individuals with a great personality and a knack for keeping guests happy....


  • Mississauga, Ontario, Canada Human Appeal Full time

    We are seeking a highly skilled Customer Experience Ambassador to join our team in Mississauga, Canada. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and building strong relationships with donors.


  • Mississauga, Ontario, Canada ENGINEERINGUK Full time

    Role OverviewAs a Customer Experience Ambassador at ENGINEERINGUK, you will play a vital role in delivering exceptional customer experiences that set us apart from the competition. Your primary responsibility will be to uncover customers' needs and match those needs with the right products, ensuring that every interaction is a positive one.Key...


  • Mississauga, Ontario, Canada ENGINEERINGUK Full time

    Unlock Your Potential as a Customer Experience AmbassadorAbout the RoleWe're looking for a highly skilled Customer Experience Ambassador to join our team at ENGINEERINGUK. As a Specialist, you will be the first point of contact for customers entering the store, guiding them through their Apple experience by advising, selling, and setting up new products. You...


  • Mississauga, Ontario, Canada OMERS Full time

    Delivering exceptional customer experiences is at the forefront of everything we do. As a leading global real estate investor, developer, and manager, our commitment to customer service excellence is unwavering.We are seeking highly motivated Guest Experience Representatives to join our team at Square One Shopping Centre during our seasonal period. Our...


  • Mississauga, Ontario, Canada Indigo Books & Music Full time

    We are seeking a highly motivated and enthusiastic Seasonal Customer Experience Ambassador to join our team at Indigo Books & Music.About the RoleAs a Seasonal Customer Experience Ambassador, you will be responsible for creating a warm and welcoming environment in our stores, adding joy to our customers' lives, and leveraging our product to tell stories that...

  • Service Ambassador

    1 week ago


    Mississauga, Ontario, Canada Chop Steakhouse & Bar Full time

    **About the Role:**We are seeking an experienced and enthusiastic Service Ambassador to join our team at Chop Steakhouse & Bar. As a Server, you will be the face of our restaurant, providing exceptional customer service and hospitality to every guest.About You:To succeed in this role, you will need a positive attitude, strong work ethic, and excellent...


  • Mississauga, Ontario, Canada Nothing Bundt Cakes Full time

    Job Summary: As a Customer Experience Ambassador at Nothing Bundt Cakes, you will be responsible for creating a warm and welcoming environment for our guests. You will offer creative solutions for unique celebratory occasions and sell our delicious cakes.Key Responsibilities:Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm...


  • Mississauga, Ontario, Canada Groupe Dynamite Inc. Full time

    We are a dynamic fashion retailer with a strong presence in Canada and the U.S.As Operations Associate, you will play a crucial role in supporting the team to maximize sales and profitability by maintaining stockroom organization and managing inventory through shipment processing, sales floor replenishment, e-commerce order fulfillment, markdowns, and...

  • Retail Ambassador

    2 weeks ago


    Mississauga, Ontario, Canada Brand Momentum Full time

    About This OpportunityWe are seeking a dynamic and enthusiastic Retail Ambassador to join our retail team at the Mississauga Factory Outlet Lindt Shop.Key Responsibilities:Provide exceptional customer service to ensure high levels of satisfactionAssess customer needs and offer assistance and information on product featuresWelcome customers to the store and...


  • Mississauga, Ontario, Canada APS Electric Full time

    At APS Electric, we are seeking a skilled External Sales Ambassador to join our team. As an ambassador for our brand, you will be responsible for building relationships with customers and promoting our products and services.Key ResponsibilitiesSolicit sales and sell goods or services by showcasing their value to potential customers.Showcase products and...


  • Mississauga, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Mississauga, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...


  • Mississauga, Ontario, Canada Canadian Bearings Full time

    Customer Service Role at Canadian BearingsAs a Customer Service Representative at Canadian Bearings, you will be the primary point of contact for our customers. Your role will involve responding to customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. Responsibilities:* Answer customer calls, emails, and...


  • Mississauga, Ontario, Canada FASTSIGNS Full time

    Job Title: Customer Service RepresentativeAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you!Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service...


  • Mississauga, Ontario, Canada Canadian Bearings Full time

    Unlock the power of exceptional customer service at Canadian Bearings!As a Customer Service Representative, you will be the face of our company, providing top-notch support to our clients and driving business growth through relationship building.Key Responsibilities:Provide timely and effective solutions to customer inquiries and concernsBuild and maintain...


  • Mississauga, Ontario, Canada Associa Full time

    Company OverviewAssocia is a dynamic and forward-thinking organization dedicated to delivering exceptional services to our clients. Our team of professionals is committed to excellence, integrity, and customer satisfaction.SalaryThe estimated annual salary for this position is $45,000-$60,000, depending on experience and qualifications. This competitive...


  • Mississauga, Ontario, Canada Savers Full time

    At Savers, we are committed to championing reuse and inspiring a future where second-hand is second nature.We have an exciting opportunity for Customer Service Associates to join our team in Mississauga, ON. As a valued member of our team, you will play a key role in creating an awesome experience for our customers, donors, and other team members.As a...