Customer Service Representative in Dispute Resolution
11 hours ago
We are seeking a highly skilled Customer Service Agent to join our team in Montreal, Quebec. As a Customer Service Agent in Dispute Resolution, you will play a key role in preventing fraud and protecting our clients' financial interests.
Key Responsibilities- Respond to calls from customers who wish to dispute transactions on their account
- Support clients with concerns related to disputed transactions
- Analyze suspicious transactions and provide detailed assistance in the dispute process
- Build a relationship of trust with customers, internal colleagues, and partners
- Refer clients to colleagues for specialized needs
As a Customer Service Agent in Dispute Resolution, you will have the opportunity to work in a dynamic team of 22 colleagues and report to the section director. Our team is known for its curiosity and involvement in the accomplishment of our mission.
We offer a competitive salary starting at $23.75 per hour, as well as a program to reimburse your education. You will also have access to a wide range of flexible benefits to help promote your wellbeing and that of your family.
Requirements- High school diploma
- Experience in customer service and consulting services
- Ability to support clients and make decisions
- Language skills: English and French
We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. We want to offer an accessible, barrier-free workplace to all employees and welcome all candidates who share our values of partnership, agility, and empowerment.
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative in Dispute Resolution to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes in a professional...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative in Dispute Resolution to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes in a professional...
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Montreal, Quebec, Canada National Bank Full timeJob DescriptionAs a Customer Service Agent in Disputes at National Bank, you will play a critical role in ensuring the satisfaction of our clients by resolving disputes in a fair and timely manner.Key Responsibilities:Respond to customer inquiries and concerns regarding disputed transactionsGuide customers through the dispute resolution process, providing...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the role of Dispute Resolution Specialist. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes related to...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the role of Dispute Resolution Specialist. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes related to...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our customer service team, you will play a critical role in guiding our clients through the dispute process, ensuring their financial interests are protected and preventing fraud.Key ResponsibilitiesRespond to customer...
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Montreal, Quebec, Canada National Bank Full timeJob DescriptionAs a customer service agent in disputes at National Bank, you will play a crucial role in guiding clients through the dispute process, ensuring their financial interests are protected and preventing potential fraud.Key Responsibilities:Answer calls from customers wishing to dispute transactions on their accountGuide clients through the dispute...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our customer service team, you will play a vital role in guiding our clients through the dispute process, ensuring their financial interests are protected.Key ResponsibilitiesRespond to customer inquiries and resolve...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our customer service team, you will play a vital role in guiding our clients through the dispute process, ensuring their financial interests are protected.Key ResponsibilitiesRespond to customer inquiries and resolve...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our team, you will be responsible for guiding our clients through the dispute process, ensuring their financial interests are protected, and preventing fraud.Your Key...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our team, you will be responsible for guiding our clients through the dispute process, ensuring their financial interests are protected, and preventing fraud.Your Key...
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