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Dispute Resolution Specialist
2 months ago
We are seeking a highly skilled Customer Service Representative in Dispute Resolution to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.
Key Responsibilities- Respond to customer inquiries and resolve disputes in a professional and courteous manner
- Analyze customer complaints and provide detailed assistance in the dispute resolution process
- Build strong relationships with customers, internal colleagues, and partners to ensure effective dispute resolution
- Collaborate with colleagues to identify and implement process improvements to enhance customer satisfaction
- Stay up-to-date with regulatory requirements and industry best practices to ensure compliance
- High school diploma or equivalent required
- Experience in customer service or a related field preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
As a valued member of our team, you will enjoy a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.
We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
