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Customer Dispute Resolution Specialist
2 months ago
About NBC
NBC is a leading financial institution committed to providing exceptional customer service and safeguarding our clients' financial well-being. We strive to create a positive impact on people's lives through our innovative products, services, and unwavering dedication to ethical practices.
The Role: Customer Dispute Resolution Specialist
As a Customer Dispute Resolution Specialist, you will play a vital role in resolving customer disputes related to their accounts. Your primary responsibility will be to guide customers through the dispute process, ensuring fairness and transparency while protecting their financial interests.
Your Responsibilities:
- Respond promptly and effectively to customer inquiries regarding disputed transactions.
- Analyze transaction details and gather relevant information to assess the validity of customer claims.
- Communicate clearly and empathetically with customers, providing updates on the status of their disputes.
- Collaborate with internal teams to resolve complex disputes and ensure timely resolution.
- Maintain accurate records of all customer interactions and dispute resolutions.
Your Skills and Qualifications:
- High school diploma or equivalent.
- Proven experience in customer service, preferably in a financial services environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Benefits at NBC:
We offer a competitive compensation package and a comprehensive benefits program designed to support your well-being and career growth. Our benefits include:
- Health and wellness programs.
- Flexible group insurance options.
- Generous pension plan.
- Employee Share Ownership Plan.
- Employee and Family Assistance Program.
- Preferential banking services.
