Customer Service Representative in Dispute Resolution

6 days ago


Montreal, Quebec, Canada National Bank Full time
Dispute Resolution Specialist

At National Bank, we are committed to providing exceptional customer service. As a Dispute Resolution Specialist, you will play a critical role in ensuring our customers receive fair and timely resolutions to their disputes.

Key Responsibilities:

  • Answer calls from customers wishing to dispute transactions on their account
  • Guide customers through the dispute process, providing clear and concise information
  • Work closely with internal teams to resolve disputes efficiently
  • Identify and prevent potential fraud, protecting our customers' financial interests

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong analytical skills to identify and prevent potential fraud

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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