Customer Service Representative in Dispute Resolution
2 days ago
We are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our team, you will be responsible for guiding our clients through the dispute process, ensuring their financial interests are protected, and preventing fraud.
Your Key Responsibilities:- Respond to customer calls and emails regarding disputed transactions
- Support clients with concerns related to disputed transactions
- Analyze suspicious transactions and provide detailed assistance in the dispute process
- Build relationships with customers, internal colleagues, and partners
- Refer clients to colleagues for specialized needs
You will be part of a dynamic team of 22 colleagues, reporting to the section director. Our team is known for its curiosity and involvement in achieving our mission. We strive to have a positive impact on people's lives through the process of fraud and disputes.
Training and Development:Your onboarding process will consist of a 4-week training course, followed by hands-on training on the lines, supported by expert colleagues. Our training is based on learning in action, allowing you to master your craft. You will have access to colleagues with diverse expertise, experience, and profiles, enriching your development.
Requirements:- High school diploma
- Experience in customer service or consulting services
- Ability to support clients and make decisions
English and French are required languages for this role. You will need to serve clients who speak a language other than French regularly.
Skills:We are looking for individuals with the following skills:
- Accountability
- Agility
- Client-focused
- Communication
- Detail-oriented
- Digital literacy
- Diversity & Inclusion
- Driving Results
- Emotional Intelligence
- Empathy
- Fraud risks analysis
- Humility
- Initiative
- Learning Agility
- Proposal Generation
We offer a wide range of flexible benefits to promote your wellbeing and that of your family. These include:
- Health and wellness program
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees. We welcome all candidates who share our values and are passionate about making a difference.
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative in Dispute Resolution to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes in a professional...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative in Dispute Resolution to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes in a professional...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the role of Dispute Resolution Specialist. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes related to...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our customer service team, you will play a critical role in guiding our clients through the dispute process, ensuring their financial interests are protected and preventing fraud.Key ResponsibilitiesRespond to customer...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our customer service team, you will play a vital role in guiding our clients through the dispute process, ensuring their financial interests are protected.Key ResponsibilitiesRespond to customer inquiries and resolve...
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