Transportation Coordinator

1 month ago

Richmond Hill, Ontario, Canada Stock Transportation Full time
Job Summary

We are seeking a highly organized and detail-oriented Dispatcher to join our team at Stock Transportation. As a Dispatcher, you will be responsible for directing and monitoring daily assignments, scheduling drivers and bus assistants, and ensuring the efficient execution of routes and charter work.

Key Responsibilities
  • Direct and monitor daily assignments, schedules drivers and bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
  • Ensure direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
  • Communicate all relevant details of driving assignments to drivers to ensure proper execution.
  • Assist drivers with routing directions and direct them to perform special services when required.
  • Recommend appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
  • Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route.
  • Notify District and CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
  • Maintain route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements.
  • Coordinate vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
  • Maintain high compliance to dispatch standard operating procedures.
  • Handle customer concerns and requests for information in an expeditious and professional manner.
  • Escalate unresolved issues to management as appropriate.
Requirements
  • High school diploma or GED.
  • Previous dispatch experience is preferred.
  • Knowledge of surrounding geographic area to ensure effective and efficient routing.
  • Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
  • Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
  • Ability to read and interpret documents and instructions from customers and other team members.
  • Ability to perform work activities requiring cooperation and instruction.
  • Ability to function in a fast-paced environment, under substantial pressure.
  • Ability to work within the appropriate level of independence.
  • Ability to problem solve.
  • Ability to operate two-way and emergency radio systems.
  • Ability to use office machines (fax, scanner, copier, zip drive, telephone system).
  • Ability to use Microsoft Office Program and computerized routing software.
  • Ability to work independently.
  • Ability to read road and street maps.
  • Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities.
  • Bi-lingual abilities a plus.
Work Environment

Stock Transportation is an Equal Opportunity Employer. For more information, please visit http://www.stocktransportation.com or http://www.nellc.com.

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