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Automation Support Specialist

2 months ago

Winnipeg, Manitoba, Canada Westburne Full time
About the Role

As the Inside Automation Support Specialist at Westburne's National Service Centre, you will be the primary point of contact for customers, suppliers, and employees within the Business Unit. Your key responsibility will be to effectively resolve concerns and ensure maximum customer satisfaction.

Key Responsibilities
  • Order Management
    • Assess job requirements and verify stock availability of orders.
    • Offer alternative non-stock items depending on specifications.
    • Offer pricing terms in accordance with established margins and sources with existing suppliers to obtain price and delivery terms for non-stock items.
  • Customer Support
    • Coordinate and address all inquiries related to Business Unit customers.
    • Prepare quotations, process orders to completion verifying with a generated computer SOP to ensure acceptance of the order and maintain a back-up record of all customer orders produced.
    • Provide reliable service & assistance and inform the relevant area of future needs.
  • Troubleshooting
    • Act as a troubleshooter handling concerns raised, offering feedback and alternatives within acceptable timelines while taking full ownership of the problem and completing tasks.
    • Build brand recognition while supporting sales initiatives and enhancing customer experiences.
Requirements
  • Education and Experience
    • High School education plus a minimum of three (3) years administrative, order entry, and customer service experience in the industry, or the equivalent combination of education and experience.
  • Skills and Abilities
    • Ability to read instructions and memorandums and interpret product specifications sheets.
    • Ability to write routine reports and correspondence to customers.
    • Ability to speak effectively over the telephone providing product knowledge and information.
    • Knowledge of AS400 Computer System (an asset).
    • Product & application knowledge (an asset).
    • Proven ability to communicate effectively and build customer relationships.
    • Ability to prioritize multiple tasks and work well under pressure while maintaining a good attitude.
    • Strong interpersonal & organizational skills and an ability to impart knowledge.
What We Offer
  • Competitive compensation.
  • A series of benefit options and pension packages.
  • The opportunity for success and growth across the organization.