Automation Support Specialist

2 months ago

Winnipeg, Manitoba, Canada Westburne Full time
{"title": "Inside Automation Support Specialist", "description": "Job Summary

Westburne is a leading provider of energy solutions, renewables, lighting, wire & cable, automation, and connected network solutions. We are seeking an Inside Automation Support Specialist to join our National Service Centre team.

This role involves coordinating and troubleshooting activities, taking ownership of problems, and delivering solutions. You will be in direct contact with customers, suppliers, and employees to effectively resolve concerns and ensure maximum customer satisfaction.

Key Responsibilities
  • Assess job requirements and verify stock availability of orders.
  • Offer alternative non-stock items depending on specifications.
  • Coordinate and address all inquiries related to Business Unit customers.
  • Prepare quotations, process orders to completion, and maintain a back-up record of all customer orders produced.
  • Provide reliable service and assistance and inform the relevant area of future needs.
  • Act as a troubleshooter, handling concerns raised, offering feedback and alternatives within acceptable timelines.
  • Build brand recognition while supporting sales initiatives and enhancing customer experiences.
Requirements
  • High School education plus a minimum of three (3) years administrative, order entry, and customer service experience in the industry.
  • Ability to read instructions and memorandums and interpret product specifications sheets.
  • Ability to write routine reports and correspondence to customers.
  • Ability to speak effectively over the telephone providing product knowledge and information.
  • Knowledge of AS400 Computer System (an asset).
  • Product and application knowledge (an asset).
  • Proven ability to communicate effectively and build customer relationships.
  • Ability to prioritize multiple tasks and work well under pressure while maintaining a good attitude.
  • Strong interpersonal and organizational skills and ability to impart knowledge.
What We Offer
  • Competitive compensation and a series of benefit options.
  • Pension packages and opportunities for success and growth across the organization.
  • Equal opportunity employer committed to the Canadian marketplace.
", "lang_code": "en-US"}

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