Automation Support Specialist

1 month ago


Winnipeg, Manitoba, Canada Westburne Full time
About the Role

Westburne is a leading provider of energy solutions, renewables, lighting, wire & cable, automation, and connected network solutions. We are seeking an Inside Automation Support Specialist to join our National Service Centre team.

Key Responsibilities
  • Coordinate and troubleshoot activities to ensure maximum customer satisfaction.
  • Assess job requirements and verify stock availability of orders.
  • Offer alternative non-stock items depending on specifications.
  • Prepare quotations, process orders to completion, and maintain a back-up record of all customer orders produced.
  • Provide reliable service & assistance and inform the relevant area of future needs.
  • Act as a troubleshooter handling concerns raised, offering feedback and alternatives within acceptable timelines.
  • Build brand recognition while supporting sales initiatives and enhancing customer experiences.
Requirements
  • High School education plus a minimum of three (3) years administrative, order entry, and customer service experience in the industry.
  • Ability to read instructions and memorandums and interpret product specifications sheets.
  • Ability to write routine reports and correspondence to customers.
  • Ability to speak effectively over the telephone providing product knowledge and information.
  • Knowledge of AS400 Computer System (an asset).
  • Product & application knowledge (an asset).
  • Proven ability to communicate effectively and build customer relationships.
  • Ability to prioritize multiple tasks and work well under pressure while maintaining a good attitude.
  • Strong interpersonal & organizational skills and an ability to impart knowledge.
About Westburne

Westburne is an equal opportunity employer firmly committed to the Canadian marketplace. We encourage everyone to apply.



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    {"title": "Inside Automation Support Specialist", "description": "Job SummaryWestburne is a leading provider of energy solutions, renewables, lighting, wire & cable, automation, and connected network solutions. We are seeking an Inside Automation Support Specialist to join our National Service Centre team.This role involves coordinating and troubleshooting...


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    {"title": "Inside Automation Support Specialist", "description": "Job SummaryWestburne is a leading provider of energy solutions, renewables, lighting, wire & cable, automation, and connected network solutions. We are seeking an Inside Automation Support Specialist to join our National Service Centre team.This role involves coordinating and troubleshooting...


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