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Automation Support Specialist

2 months ago

Winnipeg, Manitoba, Canada Westburne Full time
About the Role

Westburne is a leading provider of energy solutions, renewables, lighting, wire & cable, automation, and connected network solutions. We are seeking an Inside Automation Support Specialist to join our National Service Centre team.

Key Responsibilities
  • Coordinate and troubleshoot activities to ensure maximum customer satisfaction.
  • Assess job requirements and verify stock availability of orders.
  • Offer alternative non-stock items depending on specifications.
  • Prepare quotations and process orders to completion.
  • Provide reliable service and assistance to customers.
  • Act as a troubleshooter and handle concerns raised by customers.
  • Build brand recognition and support sales initiatives.
Requirements
  • High School education plus a minimum of three (3) years administrative, order entry, and customer service experience in the industry.
  • Ability to read instructions and memorandums and interpret product specifications sheets.
  • Ability to write routine reports and correspondence to customers.
  • Ability to speak effectively over the telephone providing product knowledge and information.
  • Knowledge of AS400 Computer System (an asset).
  • Product and application knowledge (an asset).
  • Proven ability to communicate effectively and build customer relationships.
  • Ability to prioritize multiple tasks and work well under pressure.
What We Offer
  • Competitive compensation and a series of benefit options.
  • Pension packages and opportunities for success and growth across the organization.
  • Equal opportunity employer committed to the Canadian marketplace.