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Hotel Front Desk Clerk

2 months ago

Vancouver, British Columbia, Canada Best Western Hotel Full time
Job Summary

We are seeking a highly organized and customer-focused Guest Services Representative to join our team at Best Western Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account special requests and preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Assist guests with special needs, such as wheelchair accessibility or dietary requirements.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms accurately and efficiently.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring seamless communication with colleagues.
  • Follow emergency and safety procedures, including first aid and fire evacuation protocols.
  • Perform clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to colleagues and guests in a timely and professional manner.
Requirements
  • High school diploma or equivalent required.
  • Experience in a customer-facing role, preferably in the hospitality industry, is an asset.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional guest service.
  • Basic math skills and accuracy in handling cash and credit transactions.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.