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Banking Customer Service Representative

2 months ago

Prince George, British Columbia, Canada CWB Financial Group Full time
About the Role

CWB Financial Group is seeking a highly motivated and customer-focused Banking Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Deliver outstanding customer experiences through proactive communication and problem-solving skills.
  • Identify and capitalize on opportunities to provide full-service solutions to clients, driving business growth and revenue.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide expert advice and guidance to clients.
  • Collaborate with colleagues to achieve team goals and objectives, fostering a positive and inclusive work environment.
  • Stay up-to-date with industry trends and developments, applying this knowledge to enhance client experiences and drive business success.
Requirements
  • Post-secondary education and 1 year of customer service experience, with a strong desire to grow a career in the financial sector.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Proficiency in MS Office Suite and other relevant software applications.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including health coverage, wellness programs, and time-off options.
  • Access to ongoing training and education, enabling you to enhance your skills and knowledge.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees.