Customer Service Representative

4 weeks ago


Prince George, British Columbia, Canada CWB Financial Group Full time

About the Role

CWB Financial Group is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities

  • Deliver outstanding customer service and execute on plans to continuously build the client experience.
  • Proactively identify customer needs to uncover opportunities to be crucial to their financial success.
  • Test your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.
  • Exercise your financial smarts – helping clients understand banking products in a way that promotes enthusiasm and true comprehension.
  • Learn and expand your knowledge in a way that contributes to your branch's success.
  • Spread positive vibes and collaborate with a team you're proud to be a part of.

Requirements

  • A people-first approach, with a focus on building strong relationships with clients and colleagues.
  • A business-focused mindset, with the ability to see the bigger picture and anticipate client needs.
  • An agile approach, with the ability to adjust to changing conditions and priorities.
  • An entrepreneurial spirit, with a willingness to take ownership and drive results.
  • Accuracy and attention to detail, with a focus on delivering high-quality results.
  • A growth mindset, with a desire to learn and develop new skills.

About CWB Financial Group

CWB Financial Group is a leading financial institution that is committed to providing exceptional customer service and building strong relationships with our clients. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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