Laboratory Asset Site Manager
3 weeks ago
At Thermo Fisher Scientific, we're committed to making the world a healthier, cleaner, and safer place. As a Laboratory Asset Site Manager, you'll play a critical role in helping us achieve this mission.
Key Responsibilities:
- Conduct site operations in accordance with program contract and Statement of Work
- Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention
- Develop and maintain positive and professional working relationships with clients, service vendors, and Thermo Fisher staff
- Strive for customer satisfaction and loyalty
- Support the development of quarterly business reviews and participate in meetings as required
- Assist in data collection and analysis of customer metrics to include financials, compliance, growth, and profitability
- Support action plans and tracking mechanisms to drive continuous improvement
- Ensure compliance and regulatory guidelines are met specific to asset management and services program
- Responsible for accurate data input to Resource Center database
- Monitor and support service activities and customer concerns
- Interact with customers and vendors to schedule site service visits
- Meet and escort engineers into the laboratory
- Obtain and review field service reports and invoices
- Verify and update the CMMS with the most up-to-date information
- Support problem resolution and customer concern at account as needed
- Assist with the resolution of service or billing issues
- Search and provide alternate methods of service or parts
- Follow established procedure for high dollar repairs
- Adhere to all Thermo Fisher and customer security and safety procedures
- Participate in PPI project teams as assigned
- Other appropriate duties as assigned by Thermo Fisher management
Requirements:
- Associates degree or equivalent experience; Bachelor's degree strongly preferred
- 1 year min. previous Industry experience required in one or more of the following areas: Agriculture, Life Sciences, Healthcare, Biomedical or related field
- Experience in a customer facing position
- Fluent in the English language
- Familiarity with CMMS systems and proficiency in using related software for data management
- Ability to make commitments, track and communicate progress, and follow through until completion
- Builds customer allegiance and strong, professional client relationships
- Effective communication skills, both written and verbal, to interact with engineers, suppliers, and internal partners
- Work independently and proactively to resolve customer issues
- Excellent time management and ability to prioritize work based on business and client needs
- Effective problem solving
- Proficiency with Microsoft Word, Excel, PowerPoint
- Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
Working Conditions:
- Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
- May be required to work independently within customer location
- Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing
- Level of Physical Requirements: Light to medium work
- Level of Visual Acuity: Clerical, professional, administrative
- May pass through areas where chemical based allergens may be in use
- Depending on area of building, personal protective equipment may be worn
- Some areas require steel toe shoes, bump hats and/or safety glasses
- Must be able to work hours required to get the job done
- Required to travel by airplane and automobile for meetings and training as necessary
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