Process Governance Specialist
1 month ago
Job Title: Process Governance Specialist
Job Summary:
We are seeking a highly skilled Process Governance Specialist to join our team at Global Excel Management Inc. As a Process Governance Specialist, you will be responsible for overseeing the governance of all claims processes across our business lines and regions.
Main Responsibilities:
- Oversee all claims processes across business lines and regions, ensuring alignment with organizational goals and objectives;
- Ensure that all processes are accurately documented and up-to-date in the process map library and catalogue;
- Manage the process map library and catalogue, ensuring that all processes are documented accurately and kept up to date;
- Lead process governance meetings and reviews, ensuring that major changes are properly reviewed and approved;
- Promote the adoption of best practices in process management across business lines and departments;
- Measure stakeholder satisfaction with process governance practices and improvements;
- Partner with business process analysts to identify process improvement opportunities and implement best practices;
- Collaborate with Cross-Functional teams led by our continuous improvement partners to support process improvements and optimize efficiency;
- Contribute to process improvement initiatives that result in increased efficiency, reduced costs, or improved customer satisfaction;
- Effectively manage changes to processes, ensuring that they are properly reviewed, approved, and implemented;
- Promote a culture of continuous improvement where employees are encouraged to identify and implement process improvements;
- Conduct daily follow-ups with other departments in our various sites;
Requirements:
- Bachelor's degree in business administration, management, or a related field;
- 6 Lean Sigma certification required;
- At least 7 years of experience in process management, with a proven track record of driving process improvements;
- Excellent written and verbal communication skills;
- Able to work independently or as part of a team;
- Excellent organizational and time management skills;
- Strong interpersonal skills - patient, calm, empathetic and controlled demeanor;
- Computer skills (Windows, Excel, data entry);
- Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment.
What We Offer:
- Competitive wages plus group health/dental, life and travel insurance, RRSP matching;
- 3 weeks' vacation;
- Growth and advancement opportunities;
- A flexible and supportive work environment offering several health & wellness initiatives with an excellent EAP program;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education;
- Work life balance.
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