Process Improvement Lead

2 months ago

Windsor, Ontario, Canada Global Excel Management Inc Full time

Job Summary

Global Excel Management Inc is seeking a highly skilled Process Governance Specialist to join our team. As a Process Governance Specialist, you will be responsible for overseeing the governance of all claims processes across our business lines and regions.

Main Responsibilities

  • Oversee all claims processes across business lines and regions, ensuring alignment with organizational goals and objectives;
  • Ensure that all processes are accurately documented and up-to-date in the process map library and catalogue;
  • Manage the process map library and catalogue, ensuring that all processes are documented accurately and kept up to date;
  • Lead process governance meetings and reviews, ensuring that major changes are properly reviewed and approved;
  • Promote the adoption of best practices in process management across business lines and departments;
  • Measure stakeholder satisfaction with process governance practices and improvements;
  • Partner with business process analysts to identify process improvement opportunities and implement best practices;
  • Collaborate with Cross-Functional teams led by our continuous improvement partners to support process improvements and optimize efficiency;
  • Contribute to process improvement initiatives that result in increased efficiency, reduced costs, or improved customer satisfaction;
  • Effectively manage changes to processes, ensuring that they are properly reviewed, approved, and implemented;
  • Promote a culture of continuous improvement where employees are encouraged to identify and implement process improvements;
  • Conduct daily follow-ups with other departments in our organization;
  • Work closely with teams across the organization.

Requirements

  • Bachelor's degree in business administration, management, or a related field;
  • 6 Lean Sigma certification required;
  • At least 7 years of experience in process management, with a proven track record of driving process improvements;
  • Excellent written and verbal communication skills;
  • Able to work independently or as part of a team;
  • Excellent organizational and time management skills;
  • Strong interpersonal skills - patient, calm, empathetic and controlled demeanor;
  • Computer skills (Windows, Excel, data entry);
  • Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment.

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