Process Governance Expert

3 weeks ago


Windsor, Ontario, Canada Global Excel Management Inc Full time

Job Summary:

As a Process Governance Specialist at Global Excel Management Inc, you will play a critical role in overseeing the governance of all claims processes across business lines and regions.

Main Responsibilities:

  • Oversee all claims processes across business lines and regions, ensuring alignment with organizational goals and objectives;
  • Ensure that all processes are accurately documented and up-to-date in the process map library and catalogue;
  • Manage the process map library and catalogue, ensuring that all processes are documented accurately and kept up to date;
  • Lead process governance meetings and reviews, ensuring that major changes are properly reviewed and approved;
  • Promote the adoption of best practices in process management across business lines and departments;
  • Measure stakeholder satisfaction with process governance practices and improvements;
  • Partner with business process analysts to identify process improvement opportunities and implement best practices;
  • Collaborate with Cross-Functional teams led by our continuous improvement partners to support process improvements and optimize efficiency.

Requirements:

  • Bachelor's degree in business administration, management, or a related field;
  • 6 Lean Sigma certification required;
  • At least 7 years of experience in process management, with a proven track record of driving process improvements;
  • Excellent written and verbal communication skills;
  • Able to work independently or as part of a team;
  • Excellent organizational and time management skills;
  • Strong interpersonal skills – patient, calm, empathetic, and controlled demeanor;
  • Computer skills (Windows, Excel, data entry);
  • Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment.


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