Process Governance Expert
3 weeks ago
Job Summary:
As a Process Governance Specialist at Global Excel Management Inc, you will play a critical role in overseeing the governance of all claims processes across business lines and regions.
Main Responsibilities:
- Oversee all claims processes across business lines and regions, ensuring alignment with organizational goals and objectives;
- Ensure that all processes are accurately documented and up-to-date in the process map library and catalogue;
- Manage the process map library and catalogue, ensuring that all processes are documented accurately and kept up to date;
- Lead process governance meetings and reviews, ensuring that major changes are properly reviewed and approved;
- Promote the adoption of best practices in process management across business lines and departments;
- Measure stakeholder satisfaction with process governance practices and improvements;
- Partner with business process analysts to identify process improvement opportunities and implement best practices;
- Collaborate with Cross-Functional teams led by our continuous improvement partners to support process improvements and optimize efficiency.
Requirements:
- Bachelor's degree in business administration, management, or a related field;
- 6 Lean Sigma certification required;
- At least 7 years of experience in process management, with a proven track record of driving process improvements;
- Excellent written and verbal communication skills;
- Able to work independently or as part of a team;
- Excellent organizational and time management skills;
- Strong interpersonal skills – patient, calm, empathetic, and controlled demeanor;
- Computer skills (Windows, Excel, data entry);
- Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment.
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