Distinguished Incident Resolution Specialist
24 hours ago
At Randstad Digital, we are seeking a highly skilled Incident Analyst to join our team. This is a contract position that will be based in Markham, ON, Canada.
The successful candidate will have a minimum of 5+ years of hands-on experience managing major incidents in complex environments. Prior experience in the insurance industry is strongly preferred.
This role requires strong leadership abilities, with the capability to manage high-pressure situations effectively. Excellent verbal and written communication skills are also essential, with a proven ability to interact with all levels of the organization.
We offer a competitive salary of $**95,000 - $115,000 per annum**, depending on experience, as well as a hybrid work arrangement that includes 2-3 days per week in the office.
Key Responsibilities:
- Lead hands-on resolution of major incidents, ensuring clear communication and swift coordination with technical teams and business stakeholders.
- Act as the primary escalation point during critical incidents, driving root cause analysis and timely resolution.
- Collaborate with cross-functional teams to minimize downtime and business impact.
Stakeholder Communication:
Maintain clear, concise, and consistent communication with business and IT stakeholders throughout incident resolution. Provide timely updates to leadership on the status, impact, and progress of incidents.
Data Analysis and Reporting:
Analyze incident data and metrics to identify patterns and areas for improvement. Prepare detailed reports and dashboards for stakeholders, highlighting incident trends and resolutions.
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