IT Support Specialist
18 hours ago
We are seeking a highly skilled IT Support Specialist to join our team as an Application Production Support Analyst. This is a unique opportunity to work in a dynamic environment and contribute to the success of our eTeam organization.
About the RoleThe ideal candidate will have extensive experience in providing daily support and maintenance for production environments, with a strong focus on application health and user satisfaction. As a key member of our team, you will be responsible for receiving, recording, and resolving technical issues, working closely with internal teams to implement changes and improvements.
Main Responsibilities- Level 1 and 2 Support: Active monitoring of production activities, performing remediation steps when required, interfacing with external IT communities to resolve incidents, and working with development teams for Level 3 incident escalations.
- Change and Request Management: Responsible for changes to the production environment for NAR applications, working with development teams for release prioritization, and ensuring that requests for change adhere to Group and Department Policies.
- Reporting & Special Projects: Participating in project elaboration phases, regular reporting to line managers for prioritization and escalation, conducting meetings with related communities, and performing control result analysis and reporting.
- A minimum of 5 years' experience in a support role, preferably in the Banking/Financial sector.
- Strong database skills, Unix/Linux hands-on experience, scripting experience (Shell, PowerShell), and knowledge of scheduling tools (Autosys) and monitoring tools (Sysload, Geneos).
- Prior experience in a banking environment and knowledge of core banking applications and/or data warehousing are considered assets.
A competitive salary range of $75-$80 per hour, without benefits, and the opportunity to work in a dynamic environment with a talented team.
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Customer Support Specialist
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Technical Support Specialist
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Canada APF Marketing Full timeWe are searching for a Customer Support Specialist to join our family. This highlymotivated individual would be responsible for maintaining existing client relations andmanaging their orders.About us:APF Marketing is a front runner in the promotional products industry with amanufacturing facility in Montreal and an established importing department...
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