IT Support Specialist

18 hours ago


Canada eTeam Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team as an Application Production Support Analyst. This is a unique opportunity to work in a dynamic environment and contribute to the success of our eTeam organization.

About the Role

The ideal candidate will have extensive experience in providing daily support and maintenance for production environments, with a strong focus on application health and user satisfaction. As a key member of our team, you will be responsible for receiving, recording, and resolving technical issues, working closely with internal teams to implement changes and improvements.

Main Responsibilities
  • Level 1 and 2 Support: Active monitoring of production activities, performing remediation steps when required, interfacing with external IT communities to resolve incidents, and working with development teams for Level 3 incident escalations.
  • Change and Request Management: Responsible for changes to the production environment for NAR applications, working with development teams for release prioritization, and ensuring that requests for change adhere to Group and Department Policies.
  • Reporting & Special Projects: Participating in project elaboration phases, regular reporting to line managers for prioritization and escalation, conducting meetings with related communities, and performing control result analysis and reporting.
Requirements
  • A minimum of 5 years' experience in a support role, preferably in the Banking/Financial sector.
  • Strong database skills, Unix/Linux hands-on experience, scripting experience (Shell, PowerShell), and knowledge of scheduling tools (Autosys) and monitoring tools (Sysload, Geneos).
  • Prior experience in a banking environment and knowledge of core banking applications and/or data warehousing are considered assets.
What We Offer

A competitive salary range of $75-$80 per hour, without benefits, and the opportunity to work in a dynamic environment with a talented team.



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