Incident and Problem Manager for Operational Resilience

2 days ago


Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

At EQ Bank | Equitable Bank, we are seeking an experienced Incident and Problem Manager to join our team. As a key member of our IT department, you will play a critical role in ensuring the operational resilience of our banking services.

Job Summary

We are looking for a skilled Incident and Problem Manager who can minimize the impact of production incidents while driving organizational learning and improvement. The ideal candidate will have a strong background in technical incident resolution, problem management, and change management.

The successful candidate will be responsible for tracking, managing, and resolving technology incidents, as well as driving the restoration of services at pace. They will also be accountable for gathering required information from business and technology teams to enable effective root cause analysis and developing service improvement plans.

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