Front Desk Associate

2 days ago

East Gwillimbury, Ontario, Canada Newmarket Inn Full time
Job Summary

We are seeking a skilled and friendly Front Desk Associate to join our team at Newmarket Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities
  • Provide warm and welcoming greetings to guests and direct them to their destinations.
  • Process guest information and requests in a timely and efficient manner.
  • Record and relay important information to guests and staff.
  • Perform various administrative tasks, including filing, sorting, and distributing mail.
  • Answer phone calls and relay messages to guests and staff.
  • Calculate and process guest billing charges.
  • Monitor mobile radio and telephone for important messages and updates.
  • Provide directory assistance and relay service to guests with disabilities.
  • Perform data entry and maintain accurate records.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer service role an asset.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of office software.
Work Environment

Our front desk team works in a dynamic and fast-paced environment, providing exceptional customer service to our guests. As a Front Desk Associate, you will be working in a hotel setting, interacting with guests and staff on a daily basis.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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