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Front Desk Associate

2 months ago

East Gwillimbury, Ontario, Canada Newmarket Inn Full time
Job Summary

We are seeking a skilled and friendly Front Desk Associate to join our team at Newmarket Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, directing them to contacts or service areas as needed.
  • Obtain and process information required to provide excellent customer service, including responding to guest inquiries and resolving issues in a timely and professional manner.
  • Record and relay important information to guests and staff, ensuring seamless communication and a positive experience.
  • Perform various administrative tasks, such as filing, sorting, and distributing mail, as well as maintaining accurate work records and logs.
  • Answer telephone calls and relay messages to guests and staff, providing clear and concise information.
  • Calculate billing charges and process payments in a timely and accurate manner.
  • Monitor mobile radio or telephone for important messages and updates.
  • Provide directory assistance and relay service to guests with disabilities.
  • Perform data entry and maintain accurate records.
  • Provide exceptional customer service, responding to guest needs and concerns in a professional and courteous manner.
Work Environment

This is a permanent, full-time position working 40 hours per week in a fast-paced hotel environment. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer service or front desk role an asset.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Basic computer skills and knowledge of hotel software.