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Regional Manager

2 months ago

Vancouver, British Columbia, Canada Lordco Auto Parts Full time

Job Summary:

We are seeking a highly motivated and experienced Regional Manager to join our team at Lordco Auto Parts. As a Regional Manager, you will be responsible for leading and managing a team of store managers to achieve high levels of customer service and business results.

Key Responsibilities:

  • Develop and implement business strategies to drive growth and profitability in your region.
  • Build and maintain strong relationships with store managers and staff to ensure effective communication and collaboration.
  • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Develop and implement training programs to enhance the skills and knowledge of store managers and staff.
  • Ensure compliance with company policies and procedures, including health and safety regulations.
  • Manage and control store budgets to ensure profitability and efficiency.
  • Identify and capitalize on opportunities to improve customer service and satisfaction.
  • Develop and maintain strong relationships with customers to ensure loyalty and retention.
  • Collaborate with other departments to ensure effective communication and coordination.
  • Provide coaching and development opportunities to store managers and staff to enhance their skills and knowledge.
  • Manage and resolve customer complaints and issues in a timely and professional manner.
  • Ensure that all stores are operating efficiently and effectively, with a focus on customer service and sales growth.
  • Develop and implement plans to improve store operations and efficiency.
  • Manage and control store inventory to ensure optimal levels and minimize waste.
  • Identify and capitalize on opportunities to improve store appearance and maintenance.
  • Develop and maintain strong relationships with suppliers and vendors to ensure effective communication and coordination.
  • Manage and control store expenses to ensure profitability and efficiency.
  • Ensure that all stores are compliant with company policies and procedures, including health and safety regulations.
  • Develop and implement plans to improve store performance and sales growth.
  • Manage and control store staff to ensure effective communication and collaboration.
  • Identify and capitalize on opportunities to improve store customer service and satisfaction.
  • Develop and maintain strong relationships with customers to ensure loyalty and retention.
  • Collaborate with other departments to ensure effective communication and coordination.
  • Provide coaching and development opportunities to store managers and staff to enhance their skills and knowledge.
  • Manage and resolve customer complaints and issues in a timely and professional manner.

Requirements:

  • 5+ years of experience in a leadership or management role in the auto parts retail business.
  • 5+ years of experience in people management and leadership.
  • Ability to produce results while maintaining a positive team environment.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and the ability to meet deadlines.
  • Detail-oriented and able to manage multiple priorities at once.
  • Ability to motivate others on a team and help them succeed.
  • Have a class 5 license and the ability to drive from store to store.
  • Strong knowledge of company policy, goals, and standards.
  • Organizational skills to manage large amounts of information.
  • Troubleshooting and problem-solving abilities.
  • Ability to generate a variety of reports and presentations displaying regional performance.
  • The ability to lift up to 50lbs.
  • Strong customer service skills in the areas of handling disputes and treating customers with care.
  • Open to relocation if necessary and willing to travel to stores within the region.